Product Safety & Consumer Care
Product Safety & Consumer Care
At Holdson, your family’s safety is our absolute priority. We are thoroughly committed to supplying high-quality, entertaining, and above all, safe products. Every toy, game, and novelty item we distribute undergoes rigorous compliance monitoring to meet or exceed strict Australian Consumer Law safety and information standards.
At Holdson, your family’s safety is our absolute priority. We are thoroughly committed to supplying high-quality, entertaining, and above all, safe products. Every toy, game, and novelty item we distribute undergoes rigorous compliance monitoring to meet or exceed strict Australian Consumer Law safety and information standards.
Our Commitment to Safety Standards
We actively collaborate with global manufacturing partners, independent testing laboratories (such as SGS), and the Australian Competition & Consumer Commission (ACCC) to uphold absolute regulatory vigilance.
Please find the ACCC mandatory standards here : https://www.productsafety.gov.
Please find current recall information here: https://www.productsafety.gov.
Consumer Product Product Feedback & Complaints
In alignment with AS/NZS 10002:2022, we operate a free, transparent, and responsive complaint management system.
If you believe a product you purchased from us has a safety defect, contains an unsecure hazardous component, or has caused an injury, please let us know immediately. We treat all safety-related reports with the highest level of urgency.
How to Report a Product Safety Concern
Please complete our secure Product Safety Notification Form below, or contact our dedicated compliance team directly:
Email: internal@letsplaygames.com.au
Phone: +64 9 828 7159
Mail: Attn: Safety & Compliance Officer, Warehouse B, 4 Burilda Close, Wetherill Park NSW 2164
⚠️ Urgent Safety Notice: If a child has swallowed or inserted a button battery, or ingested small magnets, do not wait for symptoms. Call the Poisons Information Centre immediately on 0800 764 766 or go directly to an emergency department.